You’re in good hands with Xcite Care.
Xcite Audio Visual already supports numerous sites after hours, for mission critical equipment and systems. A fleet of service vehicles staffed by fully trained technicians back up this support. We have team’s country wide that are available around the clock to support our clients whenever and however they need it. Our Xcite Care Service Level Agreements are developed with our clients to ensure they receive the exact amount of service they need for their business.
Properly maintained AV equipment continues to work reliably for longer. We have comprehensive Xcite Care and Maintenance services to accompany your investment in audio visual technology. Our Care packages are designed with the end users in mind, offering a level of certainty for maximum uptime and minimal disruption to important events and meetings.
Xcite Care offers technical helpdesk support, as well as access to event support, training and professional services. Xcite Care Plus offers on-site attendance for system faults, with next business day on-site response times. For the ultimate in service and support, you can choose to have our Xcite Care Platinum package, having one of our specialist service experts on site full time. Our Xcite Care Platinum package offers immediate on-site response times, unlimited event support and training and unlimited preventative maintenance. It’s perfect for your mission critical systems that require special care, focus and support.
Our experts are vendor agnostic which means we emphasise project outcomes to ensure your functional and environmental requirements are met within your budget parameters